The first IOSH-approved Safety-Critical Voice Communications course developed specifically for the railway industry.

Participants will gain:

  • Structure a safety-critical conversation effectively.
  • Communicate information accurately, briefly, clearly and professionally.
  • Listen actively and recognise missing or unclear information.
  • Ask questions that remove uncertainty rather than reinforce assumptions
  • Use repeat-back and confirmation to check understanding.
  • Recognise and correct communication errors before they influence subsequent actions.
  • Establish shared understanding.
  • Demonstrate these behaviours during safety-critical railway communications.
Certification

Successful completion grants participants a RailSTAR-IOSH Safety Critical Voice Communication Certification and Card.

Factsheet